# Configure Signature Concierge

> Set VIP thresholds, control AI automation behavior, and manage alert preferences for Signature Concierge.

The **Settings** tab in Signature Concierge controls how VIP customers are identified, how the AI generates and deploys journeys, and which events send you alerts.

> **Premium** Signature Concierge is available to selected accounts. Contact support to enable it.

Open **Signature Concierge → Settings** tab, or click the **Settings** button in the top-right of the Concierge hub.

## AI and automation

| Setting | What it does | Default |
|---|---|---|
| **Auto-Suggest Journeys** | AI proactively drafts journeys when it detects opportunities (birthdays, win-back windows, milestones). Drafts go to the **Approvals** tab. | On |
| **Milestone Detection** | Automatically detects birthdays, membership anniversaries, visit counts (10th, 25th, 50th), and spend thresholds. | On |
| **Auto-Deploy Journeys** | Deploys AI-generated journeys without your review. | Off |

> **Important** Leave **Auto-Deploy Journeys** off until you've reviewed several AI-generated journeys and are confident in the output. When off, all journeys go through the **Approvals** tab first.

## VIP customer settings

### VIP lifetime value threshold

Customers whose total spend exceeds this amount are classified as VIP and appear in the **VIP Customers** tab. Use the slider to set the threshold, or type exact minimum and maximum values into the range fields below the slider.

The current threshold is shown as a badge next to the slider. Adjust it to match your business — a fine-dining venue might use €1,000; a luxury hotel might use €5,000 or more.

VIP customers are automatically tiered:

| Tier | Description |
|---|---|
| **Platinum** | Highest-value customers |
| **Gold** | High-value customers |
| **Silver** | Mid-range VIPs |
| **Emerging** | Customers trending toward VIP status |

### Win-back inactive days

The number of days a VIP customer must be inactive before the AI suggests a win-back journey. Use the slider or type values into the min/max fields.

A typical range is 30–45 days for hospitality and 60–90 days for businesses with longer purchase cycles.

## Alert preferences

| Alert | What triggers it | Default |
|---|---|---|
| **Churn Risk Alerts** | A VIP customer shows signs of disengagement — declining visits, lower spend, extended absence. | On |
| **Milestone Alerts** | An upcoming birthday, anniversary, or visit milestone is approaching for a VIP customer. | On |

## Notification email

Enter an email address to receive daily summaries of Concierge activity and any critical alerts. You can use a shared team address to keep multiple staff members informed.

> **Note** The notification email field is stored separately from your account email and only affects Concierge digest emails.

## Saving changes

Click **Save Changes** when you're done. A banner appears at the bottom of the page when you have unsaved edits. Click **Reset** to discard changes and revert to the last saved state.

## Next steps

- [Deploy journeys](deploy-journeys)
- [Journeys](../marketing/journeys) — standard automated journeys for your full customer base