# Connect Slack

> Get real-time Slack notifications when customers submit forms, earn rewards, or trigger other key events.

Connect Slack to receive real-time notifications in your chosen Slack channel when things happen in Caramel — form submissions, new customers, reward redemptions, and more. It's a one-way push from Caramel to Slack.

> **Plan** Slack counts as one integration slot. See [Usage and limits](../billing/usage-and-limits).

## Before you begin

- You need Slack admin access (or permission to add apps) to create an Incoming Webhook.
- Create an Incoming Webhook in Slack:
  1. Go to [api.slack.com/apps](https://api.slack.com/apps) and create a new app (or pick an existing one).
  2. Under **Features → Incoming Webhooks**, enable the feature and click **Add New Webhook to Workspace**.
  3. Pick the channel to post to and click **Allow**.
  4. Copy the webhook URL — it looks like `https://hooks.slack.com/services/T.../B.../...`.

## Connect

1. Open **Integrations** and find the Slack card.
2. Click **Connect**. The Slack settings panel opens.
3. Paste your Incoming Webhook URL into the field.
4. Click **Save**. Caramel validates the URL with a test message to the channel.

<!-- screenshot: Slack settings panel showing the webhook URL field and a test message confirmation -->

> **Note** If validation fails, check that the webhook URL is complete and that the Slack app is still installed to the workspace.

## Choose which events send notifications

After connecting, open the **Events** section and toggle which Caramel activities post to Slack:

- New form submission
- New customer created
- Reward redeemed
- Form error (spam filtered, validation failed)

Toggle each event on or off and click **Save events**.

## Send a test message

Click **Send test message** at any time to confirm Caramel can reach your Slack channel. A test post appears in the channel within a few seconds.

## Update the webhook URL

If you create a new Slack webhook (for example, after rotating the URL or changing channels):

1. Open the Slack settings panel.
2. Paste the new URL and click **Save**.

## Disconnect

1. Open **Integrations** and click the Slack card.
2. Click **Disconnect** and confirm. Notifications stop immediately.

## Next steps

- [Zapier](zapier) — automate more complex Slack workflows
- [Make](make) — route Caramel events to Slack via Make scenarios
- [Forms](../forms/index) — see which forms trigger Slack notifications