# Team & permissions

> Understand the three roles in Caramel — Owner, Manager, and Staff — and what each one can see and do.

Every team member on your Caramel account has one of three roles. The role controls which areas of the dashboard that person can access.

- [Invite and manage team members](invite-and-manage-users) — send invitations, change roles, and remove members.

## Roles overview

| Area | Owner | Manager | Staff |
|---|---|---|---|
| **Home dashboard** (KPIs, next best actions, channel mix) | Yes | Yes | Channel mix only |
| **Customers** | Yes | Yes | No |
| **Omnichannel** (Journeys, Broadcasts, Segments, Templates, Analytics) | Yes | Yes | No |
| **AI Agent** (Campaigns, Template Library) | Yes | Yes | No |
| **Forms** | Yes | Yes | No |
| **Integrations** | Yes | Yes | No |
| **Settings** — general, branding, communication, messaging | Yes | Yes | No |
| **Settings** — billing and plan | Yes | No | No |
| **Settings** — team management (invite, change role, remove) | Yes | No | No |

> **Note** Staff members can view the channel mix panel on Home, but cannot see revenue figures, upgrade prompts, or next best action cards.

## Role descriptions

**Owner** — full access to every area, including billing and team management. Every business must have at least one Owner at all times.

**Manager** — access to all product features (Omnichannel, AI Agent, Customers, Forms, Integrations, and most Settings sections) but cannot view billing details or manage team members.

**Staff** — limited access. The Home channel mix panel is visible; everything else requires an Owner or Manager role.

## Seat limits by plan

| Plan | Included seats | Additional seats |
|---|---|---|
| Starter | 1 (Owner only) | Not available |
| Lite | 1 | Not available |
| Growth | 3 | Available |
| Business | 10 | Available |
| Enterprise | Unlimited | Included |

> **Pricing** Additional seats on Growth and Business are billed per seat per month. See [Caramel pricing](https://joincaramel.com/pricing/) for current rates.

> **Note** Lite seat limits are not yet confirmed in the current billing schema. See [Plans and features](../billing/plans-and-features) for the latest limits.

A seat is counted for each active team member. Pending invitations that have not been accepted do not consume a seat.

## Next steps

- [Invite and manage team members](invite-and-manage-users)
- [Plans and features](../billing/plans-and-features)