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Quick Start Guide

Welcome to Caramel! This guide will help you launch your first gift card campaign in 30 minutes or less.

Before you begin, make sure you have:

  • A registered Caramel account
  • Your restaurant’s basic information (name, logo, contact details)
  • Access to your payment processor account
  • A few high-quality photos of your restaurant or dishes
  1. Create Your Account

    Visit joincaramel.com and click “Get Started”. Enter your restaurant details and verify your email.

  2. Configure Your Restaurant Profile

    Add your restaurant information:

    • Restaurant name and logo
    • Contact information
    • Business hours
    • Location(s)
  3. Connect Payment Processing

    We use Stripe for secure payment processing:

    • Industry-leading security
    • Support for 135+ currencies
    • Instant payouts available

    Simply follow our Stripe Connect wizard to link your account securely.

  4. Create Your First Gift Card Campaign

    Navigate to Campaigns → New Campaign and configure:

    • Campaign name: “Launch Special”
    • Gift card amounts: $25, $50, $100
    • Bonus value: 20% extra on purchases over $50
    • Valid for: 12 months
  5. Customize Gift Card Design

    Upload your restaurant’s imagery and customize:

    • Background image or color
    • Logo placement
    • Font and text colors
    • Custom message templates
  6. Set Up Delivery Methods

    Enable delivery channels:

    • ✅ Email delivery (instant)
    • ✅ SMS delivery (instant)
    • ✅ Print-at-home PDF
    • ✅ Digital wallet (Apple/Google)
  7. Launch Your Campaign

    Review your settings and click “Launch Campaign”. Your gift cards are now live!

Share Your Link

Copy your unique gift card URL:

https://yourrestaurant.cards

Share it on social media, your website, and with customers.

Monitor Performance

Track sales in real-time from your dashboard:

  • Number of cards sold
  • Total revenue generated
  • Average purchase value
  • Customer demographics

Quick Wins Recommended

Section titled “Quick Wins ”

Share your gift card link on all social channels with a special launch offer:

”🎉 Gift cards are here! Buy $50, get $60 in value. Today only! [link]“

Send to your mailing list:

Subject: Give the Gift of Great Food 🎁
We're excited to announce digital gift cards are now available!
For a limited time:
- Buy $50, get $60 (20% bonus!)
- Buy $100, get $125 (25% bonus!)
[Get Your Gift Card]
  • Add table tents mentioning gift cards
  • Train staff to mention gift cards at checkout
  • Display QR codes for easy mobile purchase

Adding gift cards to your website is simple:

  1. Copy your unique gift card link from your dashboard
  2. Add a button or link to your website menu or homepage
  3. Include in your email signature for maximum visibility

Pro Tips:

  • Place the gift card link in your main navigation menu
  • Add a banner on your homepage during holidays
  • Include it in your Instagram bio link
  • Add QR codes to table tents and receipts

Set Up Automation

Create automated customer journeys to boost gift card sales.

Explore Journeys →

Launch Loyalty Program

Keep customers coming back with points and rewards.

Setup Loyalty →

Advanced Analytics

Deep dive into your campaign performance and optimization.

View Analytics →

How quickly can customers receive their gift cards?

Section titled “How quickly can customers receive their gift cards?”

Digital gift cards are delivered instantly via email or SMS. Customers receive them within seconds of purchase.

Yes! You can set any denominations you want, or allow customers to choose custom amounts.

We support all major credit cards, debit cards, and digital wallets through your connected payment processor.

No setup fees! You only pay a small percentage of gift card sales. View pricing →


🎉 Congratulations! You’re now ready to start selling gift cards and growing your restaurant’s revenue. If you have any questions, don’t hesitate to reach out to our support team.