Capacity packs and add-ons
Capacity packs let you raise specific limits without changing your plan. Messaging add-ons enable WhatsApp and Telegram channels on any plan.
Important Capacity packs require a paid subscription (Lite or above). They cannot be added to the free Starter plan.
Capacity packs
Section titled “Capacity packs”A capacity pack adds extra forms, journeys, or segments on top of your plan’s included limits. Packs are billed monthly and appear as a line item alongside your subscription.
To buy a capacity pack:
- Go to Settings → Billing.
- Click Manage capacity.
- Select the pack you want and click its Add button — the pack’s monthly price is shown there.
The extra capacity is available immediately.
To remove a capacity pack:
- Go to Settings → Billing.
- Click Manage capacity.
- Find the active pack and click the remove icon.
- Confirm. Your billing is credited for the unused portion.
Note If removing a pack would drop a limit below your current usage, you’ll see a warning. Your existing items stay — but you cannot create new ones until your usage is below the lower cap.
Messaging add-ons
Section titled “Messaging add-ons”WhatsApp and Telegram are available as monthly add-ons on any paid plan.
| Add-on | What’s included |
|---|---|
| WhatsApp Business API, message templates, 1,000 conversations/month. | |
| Telegram | Telegram Bot API, broadcast campaigns, unlimited messaging. |
Pricing For current add-on prices, see Caramel pricing.
Note WhatsApp requires Growth or above; Telegram requires Business or above. The messaging add-on must also be active. See Channels for setup instructions.
To enable a messaging add-on:
- Go to Settings → Billing.
- Find the messaging add-ons section and click the add-on you want.
- Confirm the monthly charge.
Once active, configure the channel in Settings → Channels. See WhatsApp setup or Telegram setup.