Settings
Settings is where you configure everything about your workspace: how it looks, how it communicates with customers, who has access, and what happens to your data.
Open Settings from the left sidebar, or navigate directly to Settings under any of the categories below.
Categories
Section titled “Categories”Business Profile
Section titled “Business Profile”Set up your core business information — the details that appear across forms and customer messages.
- General info — business name, contact email, phone number, and preferred language
- Branding — brand colors and logo used across your forms and marketing messages
- Industry and location are part of the same Business Profile page
Communication
Section titled “Communication”Control how Caramel sends messages on your behalf.
| Section | What it does |
|---|---|
| Email & sender domain | Configure the email address customers see when you send campaigns, and verify a custom domain for better deliverability |
| Messaging channels | Connect your own SMS or email providers, or enable WhatsApp and Telegram |
| Owner alerts | Add a verified phone number to receive urgent account alerts |
| AI keys | Bring your own Anthropic or OpenAI key (Lifetime accounts only) |
Team & Security
Section titled “Team & Security”Manage who can access your workspace and how your account is protected.
- Team & Permissions — invite team members, assign roles, and manage seats
- Security — change your password and review account security status
Data & Compliance
Section titled “Data & Compliance”Export or delete your data, and manage workspace lifecycle.
- Data, privacy & GDPR — download a copy of your data or submit a deletion request
- Close your workspace — pause or permanently close your workspace
Navigate to a section
Section titled “Navigate to a section”Every Settings section is bookmarkable. The URL pattern is:
/business/<id>?tab=settings§ion=<section-id>| Section | URL parameter |
|---|---|
| General info | section=general |
| Branding | section=branding |
| Email & sender domain | section=communication |
| Messaging channels | section=messaging |
| Owner alerts | section=owner-alerts |
| AI keys | section=byok-keys |
| Security | section=security |
| Data & privacy | section=data-privacy |
| Danger Zone | section=danger-zone |
Related
Section titled “Related”- Billing — manage your plan and invoices
- Team & Permissions — team member roles and seat limits