Connect Bitrix24

Connect Bitrix24 to pull your CRM records into Caramel and keep both systems in sync. Caramel imports contacts, deals, companies, and leads, then writes engagement events — email opens, form submissions, campaign clicks — back to Bitrix24 as CRM activities.

Plan Bitrix24 counts as one integration slot. Check your slot allowance on Usage and limits.

Before you begin

You need admin access to your Bitrix24 account.
Know your Bitrix24 subdomain — for example yourcompany.bitrix24.com.

Connect

Open Integrations from the sidebar and find the Bitrix24 card.
Click Connect. The Bitrix24 settings panel opens.
Enter your Bitrix24 domain (without https://) and click Continue.
A popup opens to Bitrix24’s OAuth authorization page. Sign in and click Allow.
The popup closes. The settings panel shows Connected.

Map fields

After connecting, open the Field Mapping tab to control how Bitrix24 fields become Caramel customer properties.

Standard fields (first name, last name, email, phone) are pre-mapped.
Custom Bitrix24 fields (prefixed UF_CRM_*) appear in the left column. Drag them to the matching Caramel field on the right, or leave them unmapped to skip.

Click Save mapping when done.

What syncs

From Bitrix24	To Caramel
Contacts	Customers (name, email, phone)
Companies	Customer company field
Deals	Logged as customer events
Leads	Customers (converted from lead data)
Custom `UF_CRM_*` fields	Mapped Caramel customer properties

From Caramel	To Bitrix24
Email opens and clicks	CRM contact activity
Form submissions	CRM activity log
Journey engagement events	CRM contact timeline

Sync runs automatically. The Overview tab in the settings panel shows the last sync time and record counts.

Disconnect

Open Integrations and click the Bitrix24 card.
In the settings panel, click Disconnect.
Confirm. Sync stops immediately; records already in Caramel are not deleted.

Next steps

Segments — build a segment from Bitrix24-sourced customers
Journeys — enroll Bitrix24 contacts in an automated campaign
Connect an integration