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Caramel Docs

Owner Alerts

Owner Alerts lets you register a phone number that Caramel uses to send urgent account notifications — for example, if a critical integration fails or an action requires your immediate attention. This is separate from marketing messaging and is account-level only.

Navigate to Settings → Alert phone number or go to ?section=owner-alerts.

Add a phone number

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  1. Enter your phone number in international format, including the country code (for example +14155552671).
  2. Click Send code — a one-time passcode is sent to the number you entered.
  3. Enter the six-digit code in the verification field.
  4. Click Verify.

Once verified, the number appears with a Verified badge.

Format requirement: The number must be in E.164 international format — a + followed by the country code and number, with no spaces or dashes. Example: +442071234567.

Change your phone number

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Click Change phone number to start the process again. You will be asked to verify the new number before it replaces the existing one.

During verification, links to Resend code and Use a different number are available if you need them.

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