Configure Signature Concierge
The Settings tab in Signature Concierge controls how VIP customers are identified, how the AI generates and deploys journeys, and which events send you alerts.
Premium Signature Concierge is available to selected accounts. Contact support to enable it.
Open Signature Concierge → Settings tab, or click the Settings button in the top-right of the Concierge hub.
AI and automation
Section titled “AI and automation”| Setting | What it does | Default |
|---|---|---|
| Auto-Suggest Journeys | AI proactively drafts journeys when it detects opportunities (birthdays, win-back windows, milestones). Drafts go to the Approvals tab. | On |
| Milestone Detection | Automatically detects birthdays, membership anniversaries, visit counts (10th, 25th, 50th), and spend thresholds. | On |
| Auto-Deploy Journeys | Deploys AI-generated journeys without your review. | Off |
Important Leave Auto-Deploy Journeys off until you’ve reviewed several AI-generated journeys and are confident in the output. When off, all journeys go through the Approvals tab first.
VIP customer settings
Section titled “VIP customer settings”VIP lifetime value threshold
Section titled “VIP lifetime value threshold”Customers whose total spend exceeds this amount are classified as VIP and appear in the VIP Customers tab. Use the slider to set the threshold, or type exact minimum and maximum values into the range fields below the slider.
The current threshold is shown as a badge next to the slider. Adjust it to match your business — a fine-dining venue might use €1,000; a luxury hotel might use €5,000 or more.
VIP customers are automatically tiered:
| Tier | Description |
|---|---|
| Platinum | Highest-value customers |
| Gold | High-value customers |
| Silver | Mid-range VIPs |
| Emerging | Customers trending toward VIP status |
Win-back inactive days
Section titled “Win-back inactive days”The number of days a VIP customer must be inactive before the AI suggests a win-back journey. Use the slider or type values into the min/max fields.
A typical range is 30–45 days for hospitality and 60–90 days for businesses with longer purchase cycles.
Alert preferences
Section titled “Alert preferences”| Alert | What triggers it | Default |
|---|---|---|
| Churn Risk Alerts | A VIP customer shows signs of disengagement — declining visits, lower spend, extended absence. | On |
| Milestone Alerts | An upcoming birthday, anniversary, or visit milestone is approaching for a VIP customer. | On |
Notification email
Section titled “Notification email”Enter an email address to receive daily summaries of Concierge activity and any critical alerts. You can use a shared team address to keep multiple staff members informed.
Note The notification email field is stored separately from your account email and only affects Concierge digest emails.
Saving changes
Section titled “Saving changes”Click Save Changes when you’re done. A banner appears at the bottom of the page when you have unsaved edits. Click Reset to discard changes and revert to the last saved state.
Next steps
Section titled “Next steps”- Deploy journeys
- Journeys — standard automated journeys for your full customer base